Form doesn't send data. No error shown

01K · October 25, 2021, 10:51am

Hi!
I’ve faced a strange problem with the contact form.
I had two technically identical websites, so the first one still works OK and the second encountered a problem.
Its contact form doesn’t send data. Once submit button is pressed the loader is displayed, while it has to refresh and show a success message.
Either there is no any debug data.
Website is running live

My contact.lt.md have this truncated data:

---
title: 'Fill it'
media_order: bw.jpg
smallTitle: Contacts
menu: kontaktai
visible: true
cache_enable: false
opacity: '0'
phoneTitle: Phone
phoneMobile: ''
emailTitle: 'El. paštas'
emailAddress: email
addressDetails: 'address'
form:
    name: kontaktu-forma
    template: form-messages
    refresh_prevention: true
    fields:
        -
            name: email
            label: false
            placeholder: '@'
            type: email
            outerclasses: form-field
            classes: full-width
        -
            name: my-file
            label: 'Upload photos'
            type: file
            multiple: true
            limit: 5
            filesize: 6
            destination: user/data/files
            accept:
                - application/pdf
                - application/x-pdf
                - 'image/*'
        -
            name: space
            label: Plotas
            autofocus: 'off'
            autocomplete: 'on'
            type: select
            options:
                '': Kita
                300: 300m²
            validate:
                required: true
        -
            name: telephone
            label: Telefonas
            placeholder: Telefonas
            type: tel
            validate:
                required: true
        -
            name: message
            label: false
            placeholder: 'placeholder'
            type: textarea
            outerclasses: form-field
            classes: full-width
            rows: null
    buttons:
        -
            type: submit
            value: Submit
            outerclasses: form-field
            classes: 'full-width btn--primary'
    process:
        -
            email:
                from:
                    - '{{ form.value.email|e }}'
                to:
                    - '{{ config.plugins.email.to }}'
                subject: '[Message from] {{ form.value.name|e }}'
                body: '{% include ''forms/data.html.twig'' %}'
                attachments:
                    - my-file
        -
            message: 'Thanks message'
metadata:
    'og:url': 'https://asfaltavimas.eu/home/_contact'
    'og:type': website
    'og:title': 'Title'
    'og:image': 'https://asfaltavimas.eu/home/_contact/frezuotas-asfaltas-bw.jpg'
    'og:image:type': image/jpeg
    'og:image:width': '1800'
    'og:image:height': '1201'
    'og:author': author.eu
aura:
    metadata: {  }
    pagetype: website
    image: frezuotas-asfaltas-bw.jpg
---

Some text

Grav 1.7.2.3
Form Plugin v. 5.1.2 with filled recaptcha keys

So, I don’t have any thoughts what could case this problem…

Karmalakas · October 25, 2021, 11:07am

Try checking server logs. I see form is being submitted correctly

I suspect your email plugin might be misbehaving.

01K · October 25, 2021, 11:21am

Before your message logs were clear.
Now that what I have:

||Mon Oct 25 13:53:45.318672 2021] [:error] [pid 24273:tid 140712624408320] [client 18.194.87.225:49572] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaMuUnCU7QHKt@jWSNlQwADSgM], referer: https://asfaltavimas.eu/|
|---|---|
||[Mon Oct 25 13:53:45.509763 2021] [:error] [pid 24133:tid 140712645388032] [client 18.194.87.225:49575] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaMuYd2yQ4E65N1N9e-RgACCAU], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:00:13.788106 2021] [:error] [pid 24211:tid 140712676857600] [client 18.194.87.225:49648] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaOPdxSaXums-iO6xlaPwACiwg], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:00:13.991745 2021] [:error] [pid 24539:tid 140712624408320] [client 18.194.87.225:49649] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaOPcWyNoKh9RdeiVlr1wAFhAM], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:01:33.645019 2021] [:error] [pid 24466:tid 140712603428608] [client 18.194.87.225:49967] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaOjelTItQmaCZ5rOlzqwAFCgE], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:01:33.850573 2021] [:error] [pid 24133:tid 140712687347456] [client 18.194.87.225:49970] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaOjYd2yQ4E65N1N9fCPwACDwk], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:02:07.231157 2021] [:error] [pid 24003:tid 140712634898176] [client 18.194.87.225:50104] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaOr5BgGtzIBVJIJM@btAABAwQ], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:02:07.421259 2021] [:error] [pid 24133:tid 140712645388032] [client 18.194.87.225:50109] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaOr4d2yQ4E65N1N9fChgACDAU], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:02:40.829759 2021] [:error] [pid 24133:tid 140712687347456] [client 18.194.87.225:50244] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaO0Id2yQ4E65N1N9fCxQACDQk], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:02:41.021396 2021] [:error] [pid 24133:tid 140712687347456] [client 18.194.87.225:50249] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaO0Yd2yQ4E65N1N9fCxgACAwk], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:03:40.388897 2021] [:error] [pid 24539:tid 140712687347456] [client 18.194.87.225:50493] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaPDMWyNoKh9RdeiVltBQAFjQk], referer: https://asfaltavimas.eu/|
||[Mon Oct 25 14:03:40.574508 2021] [:error] [pid 24466:tid 140712666367744] [client 18.194.87.225:50498] [client 18.194.87.225] ModSecurity: Access denied with connection close (phase 2). String match ://asfaltavimas.eu/undefined at TX:referer_undefined. [file /etc/httpd/conf/modsec/999_user_exclude.conf] [line 50] [id 999007] [msg Block undefined$] [hostname asfaltavimas.eu] [uri /undefined] [unique_id YXaPDOlTItQmaCZ5rOl1OQAFDAc], referer: https://asfaltavimas.eu/|

Don’t know is it related to forms…

Karmalakas · October 25, 2021, 11:34am

asfaltavimas.eu/undefined is requested on every page load - should try to find what causes the error (most likely comes from JS), but I don’t think it’s related. There are also 3 SVG files that return a 404 error - also should not be related.

pamtbaau · October 25, 2021, 12:21pm

@01K, The async submission of the form returns a success status and its return value seems to be the HTML of the home page. Then, the return value is being assigned to div with class message-success.

If the spinner is removed, the nested page becomes visible.

Not sure if this leads to the endless spinner, but it sure doesn’t look right…

01K · October 25, 2021, 2:23pm

I’ve found what is causing the problem - it is AdvancedPageCache v3.1.0.
So, I’ve to add something into a ‘Blacklist’ or report a bug…

P.S. it seems that Blacklist won’t work, as it’s a onepage

pamtbaau · October 25, 2021, 2:46pm

@01K A bit more feedback might be helpful if someone else tumbles over the same issue…

How did you found out that AdvancedPageCache was causing the issue?
In what way is AdvancedPageCache causing the issue?
I had two technically identical websites, so the first one still works OK and the second encountered a problem.

If so, why does only one of them show the issue?

01K · October 25, 2021, 3:00pm

Simply - I’ve turned it off and form is working

I had two technically identical websites, so the first one still works OK and the second encountered a problem.

My bad, the second website doesn’t utilize AdvancedPageCache. That’s the difference between them

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Form doesn't send data. No error shown

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