My backups used to work fine, and I even had scheduled backup enabled. But now, my backup zips don’t complete on my live site. They get stuck at what appears to be the end of the zip backup process - at about 320mb, which is roughly what the completed zips are, but now, the zip never completes so yo…

The issue you’re experiencing might be related to server limits. A good starting point is to check the following limits in your server’s PHP configuration.

thanks for reply. Which limits should I look for? Is this in php info? An error message flashes up in an interface ‘popup’ pane, with “error 500 failed to fetch …” but it doesnt stay visible very long and not all of the message is visible so I cannot see what the error actually is.

[image] penworks: error 500 This might be on the server logs

thanks for replying. its this, according to the popup, which I just managed to copy Fetch Failed: Error 500 - Internal server error Error 500 - Internal server error An internal server error has occurred! Please try again later. I’ll see if I can access server logs to get more…

This old thread is the same problem but the issue is unresolved. [image] Backup Fetch Failed Support Hello Community, I can’t backup my getgrav installation. I am using v1.58. This ist the message which pops up on the right side (with a red border) on the dhasboard when…

As @Karmalakas mentioned, check the server logs. If you have a hosting account, you’ll most likely find access to the logs in your account panel. You can also reach out to your hosting provider’s support to ask for access to server logs or details about limits on your account. A 500 error is a gener…

thanks for reply. I checked my server logs (in Ionos these are named access logs). I looked at yesterdays and current file and searched in notepad for ‘500’, ‘Internal’ and ‘Error’ and found nothing. In case its relevant, I looked at grav config/ php info local & master settings and max execution t…

In my humble opinion, server errors are not logged in the access logs, which is why you can’t see them there. I am not familiar with the solution used by Ionos. In my opinion, you should contact them for additional information (you are paying them for this).

yeah I think youre right. tbh Ionos are pretty basic but I usually only need basic LAMP and they give me a very good price. I cant see any other logs except traffic, sftp and access. This is via sftp directory not any admin panel thing. Im also digging around and seeing I have internal/timeout error…

Updating with further info Im trying to trace the offending folder/file. atm I think its this that fails to load. https://.../admin/backup.json/id:0/task:backup/admin-nonce:8631f5ec09c913b225b44e9ab22f9456 (or other similar assigned numbers) Im doing a bit by bit re-install of grav 1.7.48 becau…

Backup zips not completing

Support

penworks November 20, 2024, 7:59am 6

This old thread is the same problem but the issue is unresolved.

My issue in console looks very similar

Topic		Replies	Views
Grav Site Backup - 500 Internal Server Error	1	487	April 30, 2020
Backup Fetch Failed Support	2	593	July 29, 2019
Admin Backup zip Permissions incorrect Installation & Hosting	5	1190	August 27, 2019
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Backup tool freezes Installation & Hosting	3	543	December 21, 2022

Backup zips not completing

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